Chapter 9 - Summary

Summary of Chapter 9 Direct and Indirect Communication Strategies

Knowing when and how to use direct or indirect communication can make all the difference in our interactions. There is an appropriate time and method for each one of these communication styles. Although a direct strategy is likely to be better method than an indirect strategy which is the older format, some cases such as the bad news, we need to use an indirect one.

Therefore, we need both of these two strategies. We use a direct message when the information providing is positive, and we need an indirect message when the information is negative or unpleasant. Both can help retain the audience’s comfort and goodwill if we use them properly.

In this chapter, we know about when we should use them, components of message, step for writing and types of messages for both direct and indirect messages. The direct and indirect skills are like a hammer and screwdriver, respectively. Both are very helpful, but we need to use the right tool at the right time.