Chapter 10 - Summary

Summary of Chapter 10 The Business of Reports: Informal and Formal Report Writing

Basically, we are involved in some kinds of report every day. It may incur at school or at a workplace. There are informal and formal styles of report depending on the needs for the report and on our audience. Reports are some of the most common documents written within organizations or companies. Even though we will read, write, and respond to both informal and formal reports, we will read, write, and respond to more informal report than any other kind of document.

Most reports are presented in written form, but some are delivered orally. It is common that formal reports are longer and must follow a specific format, while informal reports are usually short and use an informal personal style.

We should realize the purpose of reports, organizing reports, types of research problems, data collection, and components of report. Obviously, we can find such things in this chapter.

In conclusion, there's no one best approach to reporting usability study findings. Most people use more than one method, depending on their corporate culture and usability lifecycle approach. Both approaches have their place.